Track Your Order

In order to facilitate the entire shipping and to ensure that you will receive the item in time, please provide us with your full address, including city, state, and region if applicable.

 

SHIPPING POLICY

How long does it take to receive my product?

1. Shipping time:

- For all orders placed before April 22, the ETA will be May 20;

- For all orders placed after April 22, the ETA will be June 2-11. 

- The shipping frame maybe faces some delay issue(maybe 1 - 3 days later than usual) due to Coronavirus Pandemic.

2. Process date:

- For all orders placed before April 22: process date will be May 12.

- For all orders placed after April 22: process date will be May 26-30.

All orders are shipped with real time updating tracking numbers so you can track your package every step of the way!

Note: some orders may face customs or postal delays beyond our control.

 

Can I change the address of my order?

After your order has been sent out, you may not change your shipping address.

 

How much is shipping?

Free shipping for US customers. 

 

How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship.

 

Do you ship internationally?

We currently only ship to US.

NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

 

Contact us via email or online chat:

Email: contact@tidohome.com